Effective Date: [21)09/2025] Website: https://ecom.theaditek.com Store Name: Ecom – The Adit EkWe want you to be 100% satisfied with your purchase. If you’re not happy with your order, we’re here to help.
1. Return EligibilityYou can return your item(s) under the following conditions:The item must be unused, unwashed, and in original condition. Tags and packaging must be intact. Return request must be placed within 7 days of receiving the order. Returns are accepted only for eligible clothing items. Items such as undergarments, accessories, or discounted/sale items may be non-returnable (unless damaged or defective).
2. Return ProcessTo initiate a return:Email us at pintumahatoulda823@gmail.com with your order number and reason for return. Our team will confirm if the item is eligible for return. You will be guided to ship the product back to our return address. Once received and inspected, we will notify you of the return status. Note: Return shipping costs are borne by the customer unless the item is damaged or incorrectly shipped
3. Refund PolicyOnce your returned item is approved:Refunds will be issued to your original payment method (Credit/Debit Card, UPI, Wallet, etc.) within 5–7 business days. In some cases, we may offer a store credit or coupon for faster resolution. Shipping charges (if any) are non-refundable
4. ExchangesWe currently do not offer direct exchanges. If you need a different size or color, you must return the original item and place a new order
5. Damaged or Defective ItemsIf you receive a defective, damaged, or wrong product:Email us within 48 hours of delivery at pintumahatoulda823@gmail.com. Include clear photos of the product and packaging. We will offer a free replacement or a full refund after verification.
6. Non-Returnable ItemsThe following items are not eligible for return or refund:Items marked as final sale or clearance. Products that have been used, washed, or altered. Items without original packaging or tags
7. CancellationsOrders can be canceled before they are shipped. Once shipped, the order cannot be canceled. You may proceed with a return after receiving the item.
8. Contact UsFor any return, refund, or cancellation-related queries, reach out to us:📧 Email: pintumahatoulda823@gmail.com🌐 Website: https://ecom.theaditek.com